FAQ

FAQ

1/ Are your prices GST inclusive?

Yes, All of our prices are including GST.

 

2/ Are your products new and do meet Australian standards?

All of our products are new and our timber meet FSC all Australian standards.

 

3/ How are you able to offer such low prices?

We work directly with suppliers and pass on the saving to our customers.

 

4/ When will my order arrive?

All our deliveries will be dispatched within 2 day of receiving your order. We are not able to give you an exact delivery time, but we can confirm the delivery day.

The 2 day delivery starts after all payment have been cleared.

 

5/ What if the product I' m looking for is not listed on your site?

We offer can additional materials and products which are not listed on the site. Like Oregon and hardwood timber. Just contact us and we check with our suppliers.

 

6/ How long will delivery take for my special order?

For special orders, we need to arrange with our manufacturer and supplier, delivery usually takes between 10 to 14 days.

 

7/ How much does delivery cost?

Our delivery is a flat rate of $69 within the Sydney metro greater Sydney region, you can also arrange to collect directly from our suppliers and this would remove the delivery fee.

 

8/ Where is Quickhang timber merchant located?

We are located in Sydney and our suppliers are also based in Sydney area.

 

For further information, please see also our buyer terms and conditions and our return policy.